Shipping Policy

Free Shipping Across Canada

At Split the Cane, we are pleased to offer free shipping on all orders within Canada. Our commitment to customer satisfaction includes providing reliable and efficient delivery services through our trusted shipping partners.

Delivery Times and Areas

We process orders Monday through Friday, excluding holidays. Once your order is processed, estimated delivery times are:

Order Tracking

Every shipment is carefully monitored from our warehouse to your doorstep. Once your order is shipped, you will receive:

• An email confirmation with your tracking number
• Real-time tracking updates
• Estimated delivery date
• Delivery confirmation notification

You can track your package at any time by:

1. Clicking the tracking link in your shipping confirmation email
2. Logging into your Split the Cane account
3. Contacting our customer service team

Special Handling and Large Items

For large furniture pieces and custom orders:

• White glove delivery service available in select areas
• Assembly service can be arranged for an additional fee
• Specific delivery time slots can be scheduled
• Special handling requirements will be communicated during checkout

International Shipping

Currently, we only ship within Canada. For international inquiries, please contact our customer service team at ask@split-the-cane.com or call us at +1 (905) 868-2817.

Shipping Restrictions

Please note:

• Some remote locations may require additional delivery time
• Certain oversized items may have special shipping requirements
• P.O. Box deliveries are not available for large furniture items
• Additional fees may apply for express shipping or special handling requests

Contact Us

For any shipping-related questions or concerns, please don't hesitate to contact us: