Service Policy

Last updated: January 26, 2025

1. Service Overview

At Split the Cane, we are committed to providing exceptional service for all your rattan and bamboo furniture needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

2.2 Support Hours

Our customer support team is available:

3. Furniture Repair Services

3.1 Available Services

3.2 Service Timeframes

Standard repair services typically require:

4. Warranty Services

4.1 Standard Warranty

All new furniture purchased from Split the Cane comes with:

4.2 Extended Warranty

Optional extended warranty services include:

5. Custom Services

5.1 Customization Options

5.2 Professional Services

6. Service Pricing

6.1 Assessment Fees

6.2 Repair Costs

7. Quality Assurance

Our commitment to quality includes:

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

8.2 Required Information

9. Service Guarantees

We stand behind our services with:

10. Updates to Service Policy

Split the Cane reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.